When should I make a Booking? - As soon as you are able. Most folk will book at least six months before they are due to arrive. It's not unusual to find some accommodations being fully booked in popular periods, a year in advance. Bare in mind that there are some visitors travelling great distances to get here and they are making their plans, well before they come to the UK. Whilst it's not impossible to make a booking within a short timescale, the chances are that you will need to be either flexible on your dates, or be prepared to compromise on the preferred level of your accommodations on some nights.
What method can I pay by? - In the first instance, you can make your deposit either online (by card), or you can call our office and we can take your payment over the phone. Final Balance becomes due at the six weeks prior to arrival point. At this stage there are various options open to you. You can pay by Bank Transfer, or you can send us a cheque. Alternatively, you can call us and we can take a card payment over the phone - Credit Card payments are subject to a 2% Handling Fee, whereas there is no extra charge for Debit Card payments.
What happens after I pay my Deposit? - This is the point when we start putting your Itinerary together. Once it's been set up, we then send out your 'Booking Pack'. Included with your Booking Pack, will be your 'Outline Itinerary' (stating the type and location of your Accommodations), a 'Map', a 'Guidebook', a recommended 'Kit List' and 'Advice on Time & Distance'.
What happens after I pay my Final Balance? - This when we send out your 'Travel Pack'. Included in your Travel Pack, will be a 'Detailed Itinerary' (providing Accommodation details - ie. Accommodation Names / Addresses / Grid References / Route Directions / Contact Names / Telephone Numbers). There will also be 'Baggage Labels', 'Entry Passes' (if a part of your chosen option), as well as other useful information - eg Local Bus Timetables and Taxi numbers. After the 4 weeks prior to arrival point, we then pay for your accommodations in full - and it's at this stage, should there be some personal reason why you are unable to carry out your endeavour, it will be necessary for you to make a claim on your own Travel Insurance, as it will not be possible for us to get a refund from the Accommodation Providers, nor retrieve any other costs.
What happens if someone in our group drops out before we arrive? - If it's before your Final Balance has been paid, there is an administration charge of £25 for each person that drops out from the initial booking. If it's after the Final Balance has been made and the cancellation is not less than four weeks of arrival - we will refund the balance paid by that person (or those persons) less a £50 per person administration fee. Cancellations within four weeks of arrival are non-refundable and in this situation, non-participants would need to make a claim on their own personal Travel Insurance.
